Verification types

Based on how you've set up your event, there are various things that the Verifier app may be checking for.

Wallets

For non-ticketed events, verifiers should scan guests' wallets rather than tickets to verify that they own the necessary collectibles to pass the token gate.

A guest might have various wallets linked to their tokenproof app. Make sure verifiers are scanning the wallet that holds the tokens necessary for entry.

Tickets

For ticketed events, verifiers should scan guests' tickets rather than their wallets. If there are tokens required for entry in addition to holding a ticket, verifiers will still only need to scan guests' tickets.